Loading...
header

MWC20 & 4YFN FAQs

For detailed 4YFN FAQ's click here


Search

Frequently Asked Questions

4YFN

Where is 4YFN Barcelona 2020 held and how do i get there?
Who is the audience for the 4YFN Barcelona 2020 event?
Can I access MWC being a 4YFN Barcelona 2020 Attendee?

Can’t find the answer you were looking for? Review questions below or click here for more 4YFN FAQ’s.

GSMA Membership

How do I get my GSMA member discount code?
I would like to become a GSMA Member organisation and receive discounts on registration

Exhibitor and Sponsor

Can I cancel an invitation?
How can I cancel a registration?
How can I change the Registration Coordinator?
How can I contact Official Suppliers & recommended Service Providers?
How can I contract Security staff?
Which passes have extended hour access?
How can I view stand plans?
When must build up be finished?
I would like to become a new exhibitor, what should I do?
Where can I find the list with exhibition official suppliers for MWC?
What is the Exhibitor & Partner Registration System?
Why should I become a MWC sponsor?
Do I need wristband during build up and dismatling

Registration and Payment

How can I recover my password?
Are there any invitations or discount codes available?
Can a fake email address be used for attendee registration?
Can I cancel my pass?
Can I downgrade my pass?
Can I link my registration account to my Linkedin Account?
Can I register for more than one person?
Can I pay by wire / bank transfer?
Do I need an invitation to attend?
How can I add an alternative email address to my registration?
How can I change my invoice data?
How can I claim VAT back?
Why am I not receiving communications?
When will receive the badge collection QR Code?
What is the cancellation or substitution policy?
What currencies do you accept?
What credit cards do you accept?
How can I register myself to the MWC public registration?
How can I unlock my account?
I am working on a stand, do I need to register?
I do not have a LinkedIn account, can I still register?
I have problems with my registration code what can I do?
Is there a registration deadline?
I don't have an email account to register. what should I do?
MWC20 - What are the prices for the passes?
What kind of passes are available?
When does registration open?
What does my pass type give me access to?
How do I register my LinkedIn?
I do not remember my LinkedIn password. What should I do?
How can I change my personal data?
How can I change the payment method?
How can I recover my password?
I have problems during my registration, what can I do?

Conference, Seminar, and Programmes

Can I register for a Partner Programme onsite?
Can I have seminars information?
Do I need an additional badge to attend a Partner Programme?
Will I receive a Partner Programme confirmation?
How do I attend a Partner Programme?
How many Partner Programmes can I attend?
Where can I find the agenda for the Seminars, Conferences, and Partner Programmes?

Onsite Registration and Digital ID

Can I register myself at the airport?
Can I register onsite?
Can I make cash payment onsite?
How can I collect my printed badge?
Where are the Registration Areas?

Hotel and Travel

Can I reach Gran Via by taxi?
Can I take the metro to / from airport?
Can I use my transport pass on L9 or L10?
Am I required to book my hotel stay through your official accommodation agency?
How can I collect my transportation ticket?
How frequent are trains on the Metro?
Should I wait to book hotel and airline reservations in case prices comes down?
Where can I get a list of available hotels?
What are Metro hours of service?
How can I avoid hotel fraud?
Are there two Line 9's?

General Event Information

Can I download an exhibitor list?
Can I have a media list?
How can I find a lost item?
How can I get my certificate of attendance?
When will I receive the GSMA Intelligece report?
What are the Ministerial Programme attendance criteria?
How can I stop receiving GSMA notifications?
How can I submit an Awards entry?
How can you ensure the security of my personal data?
How do I attend the Global Mobile Awards Ceremony?
MWC20 - What are the event dates and location?
What are the event hours or opening times?
What languages are spoken?
What's Ministerial Programme?
Where can I find rules and regulations for MWC?
MWC20 - Where can I find 2020 Event Highlights?
Is there a minimum age or options for children to attend MWC?
What is Women4Tech?
Women4Tech Registration

ID Collection

How are you collecting ID information?
Will I still be allowed entry to MWC if I do not provide my ID information?
Why are you collecting attendee ID?
How can my registered attendees submit their Passport / EU National ID card data?
Is ID collection something new?
What forms of ID will be accepted onsite for badge collection?
What forms of ID may be used to register?

Press / Analyst

What if I don't meet the press / analyst criteria?
How do I apply as Press / Analyst?
I applied for Press / Industry Analyst Accreditation and am still waiting to hear if it has been accepted
What does Press / Analyst Pass include?

Speaker

Can I pay to get a speaking slot at MWC20?
How are speakers selected?
How can I register myself as a speaker?
I submitted a proposal in the call for papers process. When will I be notified if I was chosen to speak?
I'm interested in becoming a Speaker at MWC2020, how can I submit my Speaking proposal?

Event App

Which are my App login details?
Why can't I access the App If I'm registered?

Visa

Do I require a visa to enter Spain?
How can I get an original visa letter?
How do I request a visa invitation letter?
How can I modify data from my Visa letter?
How can download my visa invitation letter?
When can I apply for my visa?

Topic Tours

What are MWC Topic Tours?

Others

Do you still have any questions?

4YFN Barcelona 2020

Where is 4YFN Barcelona 2020 held and how do I get there?

4YFN Barcelona 2020 takes place at Fira Montjuïc, Hall 1, Hall 2 and Plaça Univers, Av. Reina Maria Cristina, s/n, 08004 Barcelona (Spain) http://www.firabarcelona.com/en/montjuic

By Bus
Line H12 will take you from central Barcelona to 4YFN Barcelona 2020. For more bus options click here

By Metro
The closest metro stop to the 4YFN Barcelona 2020 venue is Plaça Espanya, L1 line (red) and L3 line (green).
For further info, check here

By Train into Barcelona
For 4YFN Barcelona 2020/MWC Barcelona we offer the opportunity to book Renfe train tickets with an exclusive 35% discount for registered attendees travelling to/from Barcelona Sants or França stations from February 23rd to March 1st 2020 on any national AVE trains and long distance.
Discount code will be available to download from Your personal registration account “MyReg”.

From Airport
AeroBus running from T1 and T2 to Plaça Espanya every 5 minutes. Click here for more information.
Metro L9 + L1 or L9 + L5. Click here for Barcelona Metro Map
Train from airport T2 to Sants Station (10 min walk from the venue) Click here for further information

Taxi stops are located outside both terminals and at Plaça Espanya

From MWC Barcelona
A free shuttle bus will transport you to and from the venues every 5-7 minutes (Fira Gran Via’s North Entrance to Fira Montjuïc). Look out for the 4YFN logo at the exit.

Who is the audience for the 4YFN Barcelona 2020 event?

4YFN, Sónar, and GSMA MWC Barcelona introduce xside, a groundbreaking gathering where converging communities unite. 4YFN & xside is the Startup event of MWC Barcelona, enabling startups, investors, corporations and public institutions to discover, create and launch new ventures together.

At xside attendees can immerse themselves in a world of startups, designers, content creators, executives and developers to explore the role that technology, design and innovation play in the future of creativity, cultures, and business.

Can I access MWC being a 4YFN Barcelona 2020 Attendee?

4YFN Barcelona 2020 event Attendees are invited to access the GSMA MWC Barcelona 2020 exhibition at Fira Gran Via on Thursday 27th of February 2020.

Further information will be available shortly on what you need to access MWC.

GSMA Membership

How do I get my GSMA Member discount code?

GSMA Members benefit from a 30% discount on passes to MWC. If you are from a member company and wish to use your 30% discount code, please follow the steps below to retrieve your code.

Please Note: The discount code is only for use by attendees from a Member Organisation. Discount codes are not to be shared with external customers and clients. If you use a Member discount code and are not an eligible attendee from a Member Organisation, you will be personally liable for the full amount of the applicable registration fee.

Steps To Retrieve And Use Your Member Discount Code

  1. Log into InfoCentre2 and click on My Organisation. Locate your Organisation ID under Organisation Name and Company Introduction. This will be up to 5 digits long.
  2. Add the prefix MWCB to your Organisation ID e.g. MWCB12345
  3. If your Organisation ID is less than 5 digits, please insert zeros into the blank spaces to create a 5 digit code e.g. MWCB00123.
  4. During registration, click “Apply Code” enter your code to receive the discount.

If you have any queries regarding your eligibility, contact the GSMA Membership Team.

I would like to become a GSMA Member organisation and receive discounts on registration

If you would like to become a GSMA Member please contact GSMA Membership Team.

Exhibitor and Sponsor

Can I cancel an invitation?

Yes, you can always cancel the invitation if the invitation code has not been used. However, if it has been used by the attendee, you need to cancel the registration instead not the invitation. Note that if the invitation code has been used to upgrade, you will NOT be able to cancel the registration anymore.

If the invitation code has not been used by set ‘Registration Code Expiry Date’, then it is no longer valid, and the allocation will be returned to your allocation account to be used again.

How can I cancel a registration?

All registered E&P Registration System passes can be cancelled at any time even if they have received their invitation code and confirmation email with QR Code.

However, once a registered attendee upgrades the registration, Exhibitor Coordinators will no longer be able to cancel that pass.

The E&P Registration System will show you the message: "You cannot cancel this registration as it was already modified by the attendee."

To cancel a registration follow the steps outlined below:

  • In the “Manage Passes” tab
  • Enter the primary email address in the 'Email' field and click on ‘Search’.
  • In the ‘Actions’ column you will find an icon to "Cancel Registratrant". Please click there and proceed to 'Delete'. 

How can I change the Registration Coordinator?

In case you need to change the Registration Coordinator, please click here and log into the Online Event Manual click on ‘Company Details’ and click on “Additional Contacts and Registration Coordinator”. Look under the “Registration Coordinator” and click “edit”.

The new Registration Coordinator will receive the login details within 72h

How can I contact Official Suppliers & recommended Service Providers?

For all Exhibitor related enquiries (not registration),  Online Event Manual, supplier enquiries, Exhibitor Catalogue and Logos, please contact ServiFira at:

Tel: +34 932 203 888 (Monday to Friday during business hours)
Email:  [email protected]

How can I contract Security staff?

You can hire all Temporary Staff through ServiFira online ordering website . Deadline for ordering is Friday 10 January, 2020.

INFORMATION FOR SECURITY STAFF:
Security Guards
For all security staff orders it will be compulsory to fill in the Stand Security Delivery Note. Please note, Security Guards must have this note with them at all times. They will be asked to show it when accessing as well as when leaving the venue. Private Security Staff
If you would like to use your own security staff to guard your stand you must provide the security staff with a valid MWC badge. If the security staff need to access the venue outside the general exhibitor access hours, please contact Fira Logistics at [email protected] providing the information below:

  • Name of security company
  • Registered address of the security company
  • Name, e-mail address, business telephone and mobile telephone numbers of the supervisor
  • Names of guards working outside of the official opening times

PLEASE NOTE: All Temporary Staff, including Stand Security Guards must hold a valid MWC badge. Temporary Staff hired from ServiFira will go directly to the stand on the contracted day. You do not need to provide them with badge, they will get it from ServiFira directly.

ServiFira
Tel: +34 93 233 2000
902 233 200 (within Spain)
(Monday to Friday during business hours)
Email: [email protected]

Which passes have extended hours access?

The following pass types have Extended Hours access into the Gran Via venue during MWC Barcelona.

  • Exhibitor / Partner Staff : staff pass to Exhibition only (usually intended for exhibitors’ staff)
  • Exhibitor / Partner Contractor (ECO) : contractor pass to Exhibition only (usually intended for those who are external workers)
  • Exhibitor / Partner Silver : Exhibition + Conference pass
  • Exhibitor / Partner Gold : Exhibition + Conference pass with additional benefits
  • Exhibitor / Partner Platinum : Exhibition + Conference pass with The Platinum Experience

* E&P Exhibition Visitor: Guest/Visitor pass to Exhibition only (to include anyone presenting at a session), does NOT include Extended Hours access.

How can I view stand plans

You can find all the exhibition information including the exhibitors map here: https://www.mwcbarcelona.com/exhibition/exhibitor-resources/

When must build up be finished?

Exhibitor build up must finish on Sunday 23 February at 21:00. 
Please visit the Online Event Manual for more information.

I would like to become a new exhibitor, what should I do?

If you would like to become an exhibitor please visit: https://www.mwcbarcelona.com/become-an-exhibitor/

Where can I find the list with exhibition official suppliers for MWC?

Visit the Exhibitor Resources for a full list of the official suppliers for MWC.

What is the Exhibitor & Partner Registration System?

The E&P System is the platform used by Exhibitors and Partners to manage their invitations.

Why should I become a MWC Sponsor?

Stand out amongst 2,400 companies and add longevity to your investment at MWC Barcelona by becoming a sponsor. We have numerous sponsorship packages designed to fulfil a range of objectives including high profile branding, networking, and thought leadership.

MWC Barcelona offers a host of areas for you to create a meaningful sponsor package to help you achieve your goals and reach your target. Contact us to discuss any of the opportunities below and learn about other options for sponsoring at MWC Barcelona 2020.

For more information, visit Sponsorship Opportunities.

Do I need a wristband during build up and dismantling?

  • All personnel requiring access to the exhibition during build-up and dismantling must wear a Build-up and Dismantling Wristband
  • Due to increased security measures all employees will be issued with one coloured wristband for build up and a different colour for dismantling

Registration and Payment

How can I recover my password?

If you have forgotten your password, you can reset it by visiting the registration website, then click on “Sign In” and “Forgot Password” link and entering the email address you used to register.

Are there any invitations or discount codes available?

We do not provide discount codes or invitations.

Invitations for MWC are exclusively sent from Exhibitors directly to their staff and guests. Only attendees from a GSMA member organisation are eligible to receive a 30% discount on any pass purchase.

If your company would like to maximize the potential of your business with GSMA Membership, please visit the GSMA website or contact [email protected] and ask for the benefits of becoming a GSMA Member.

Can a fake email address be used for attendee registration?

Please use a valid email address to register for MWC. Your email address is what we use to create your account and we send username and log in details to this account as well as password recovery emails and other important registration information.

If you are concerned about receiving information that you do not require, please access the Email Preference Centre to change your opt-ins.

Can I cancel my pass?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’ will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant.

Please consult the event terms and conditions for full details

Can I downgrade my pass?

Downgrades of passes are permitted but will still be liable for the FULL registration fee of the original pass purchased. You can find it in our cancellation policy, which you accepted in My Registration when you registered.

Can I link my registration account to my LinkedIn account?

If you are registering for the first time, you can click on the Sign In with LinkedIn button when you begin your registration process, here. PLEASE NOTE: If you have been forwarded an invite with a code to register, please ensure that you use the same email address that the invite was sent to.

If you already have a MWC registration account, you will be able to link to your LinkedIn account during the registration process.

Can I register for more than one person?

Registrations are individual. If you want to register more than one person, you can do that in a registration account by using ‘Group Purchase’ function, but you need to provide a unique and valid email address for each registrant.

Can I pay by wire / bank transfer?

It is possible to pay by bank / wire transfer. This option will be available to you in Step 3 of the registration process where you will be able to choose your method of payment.

Please ensure that you leave enough time for this payment to be completed as processing can take up to 10 days.  Badges cannot be issued without payment being made in full.

Note: The final date for making a wire transfer payment is 13 February 2020 in order to allow time for the payment to clear. If you still wish to register after this time, you would be required to use a credit card.

Do I need an invitation to attend?

An invitation is not required to attend, as you are able to purchase a pass through our website. Some attendees do however receive an invitation from an exhibitor / partner with an registration code to register for a complimentary pass.

If you have received an invitation to register, the code will be included in the invitation email, along with instructions on how to use the code

Please refer to this email before starting the registration process. Please also ensure that you use the same email address that the invite was sent to.

How can I add an alternative email address to my registration?

During the registration process you will be able to add an alternative email address. If you add in an additional email address, a copy of all registration communications will be sent to this address. You should note that we WILL NOT send any communications relating to password reset to the additional email, this will only be sent to the primary email address.

How can I change my invoice data?

Kindly send an email to [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice. Once received, we will proceed with the modification as soon as possible.

How can I claim VAT back

The GSMA does not promote a tax compliance and recovery service for MWC. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. You may wish to undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

Why am I not receiving communications?

There are many factors why emails may not be received and is probably down to the individual’s mail server settings or the route spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist our email address [email protected] from the route spam filtering company they use, and check the level settings within the mailserver.

In all these cases the IT department should have the capability to trace the sender’s email that hit the server even if it doesn't arrive at the recipient’s mailbox.

When will I receive the badge collection QR code?

Attendees who have completed and paid in full for their registration and submitted their ID details, will receive an e-mail with their Badge Collection QR Code. The Badge Collection QR Code is required to collect your printed badge for access into MWC.

* Please note access to Partner Programmes at Mobile World will be confirmed directly by the event organiser. The Badge Collection QR Code received from the GSMA includes confirmation of your MWC registration only, and does not imply confirmation of attendance at a specific programme you may have applied for.

What is the cancellation or substitution policy?

All sales are final. Cancellations, as well as ‘no shows’, will be liable for the full registration fee

Cancellation of travel and hotel reservations are the responsibility of the registrant. Paid attendees can send a substitution if they are no longer able to attend. Please contact our Registration team for more details on substitutions.
If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substation may be at their discretion. Contact the Exhibitor or Partner for more information.

What currencies do you accept?

Payments will be accepted in Euros only.

What credit cards do you accept?

We accept payment by American Express, MasterCard, or Visa.

Note Visa debit cards may not be accepted outside of the country of origin and/or your bank may decline large transaction amounts. For more information, contact your bank directly before attempting payment.

How can I register myself to the MWC public registration?

You can register for MWC Barcelona 2020 here.

How can I unlock my account?

To unlock your account please contact: [email protected]

I am working on a stand, do I need to register?

Yes, all MWC attendees have to register for the event.

I do not have a LinkedIn account. Can I still register?

You do not need a LinkedIn account to register.

I have problems with my registration code, what can I do?

If you have issues with your registration code, contact [email protected] or +34 937 379 656 (Monday to Friday during business hours)

Is there a registration deadline?

No, there is no deadline, however we recommend all attendees to register before they arrive onsite. 

I don’t have an email account to register. What should I do?

All attendees are required to provide an e-mail address to complete their registration. Please create an email account then you will be able to register. Your email address is what we use to create your account and we send username and log in details to this account as well as password recovery emails and other important registration information.

MWC20 - What are the prices for the passes?

Please visit the Website for full details on prices and pass types.

What kind of passes are available?

Please visit the Website for full details on pass types and prices.

When does registration open?

Registration for MWC20 Barcelona is already open, register here.

What does my pass type give me access to?

Please click here for full information on all the pass types features.

How do I register using LinkedIn?

To Register with LinkedIn select the option “Sign in with LinkedIn” on step one of the registration process. Sign in with you LinkedIn login details and follow the steps.

I do not remember my LinkedIn password. What should I do?

If you do not remember your LinkedIn password, select the “Forgot password” option from Linkedin and follow the steps.

How can I change my personal data?

If any of your information has changed, you can log back into your registration account and select ‘Update My Personal Information’. If you make any changes to your registration, please ensure you click the “Submit” button at the bottom of the page; otherwise your data will not be saved.

Please note however that you are unable to change your Last Name and Email Address.

How can I change the payment method?

In order to change your payment method please:

  • Please login into your Registration Account by selecting the “Sign In?” button.
  • Select “Continue my Registration” at the bottom of the page select “Choose another payment method”, select the method fill in the requested details and click on “Submit Payment” You can always change from credit card to wire transfer and vice-versa.

How can I recover my password?

If you have forgotten your password, you can reset it by visiting the registration website, then click on “Sign In?” and “Forgot Password” link and entering the email address you used to register.

I have problems during my registration, what can I do?

If you have any problems during your regitration, contact [email protected] or +34 937 379 656

Conference, Seminar, and Programmes

Can I register for a Partner Programme onsite?

Yes. However, it is best to apply in advance to your interested programmes. Many partners require pre-registration, and programmes may reach capacity prior to the start of MWC 2020.

Can I have seminars information?

GSMA Seminars are open to all MWC attendees and will cover several topics in the 2020 MWC edition.

Please visit our website closer to the event to have more information.

Do I need an additional badge to attend a Partner Programme?

No, you will use your existing MWC badge to attend the programme. Your badge will be scanned at the theatre door for entry into the programme. Click here  for more information on badge collection.

Will I receive a partner programme confirmation?

Yes you will, however, note that partners receive an overwhelming number of applications to their programmes. Once your application has been reviewed by the partner, you should receive an email notification that you have been approved or declined admittance to the programme. If you have not received notification, you may also check on-site at the event

How do I attend a Partner Programme?

You can show your interest to attend the partner programmes here.

How many Partner Programmes can I attend?

You can attend as many as you want, be aware that most of them require pre-approval and some are by invitation only. 

Where can I find the agenda for the Seminars, Conferences and Partner Programmes?

Please visit the MWC20 agenda here.

Onsite Registration and Digital ID

Can I register myself at the airport?

Yes, Airport Registration and Badge Collection will again be open at Barcelona Airport T1, T2B and T2C for MWC20.

Please check our website for further information.

Can I register onsite?

Yes, onsite registration is possible, however, we recommend completing your registration before arriving onsite as onsite registration can take a long time to complete.

Can I make a cash payment onsite?

No, cash payments are not accepted onsite at MWC 2020. 

How can I collect my printed badge?

Please take note of the details below to ensure a quick and easy Badge Collection Experience:

  • All attendees must collect their Printed Badge in person. Collecting badges on behalf of a colleague / acquaintance is not permitted.
  • Instructions on how to collect your badge will be provided in your Badge Collection QR Code email.
  • Once you arrive in Barcelona, be sure to bring the required form of ID with you to badge collection for a quick and easy process.
  • Your PASSPORT or EU NATIONAL ID CARD must be presented in order to collect your event badge. Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

For Badge Collection locations and opening times click here.

Please check our website for further information.

Where are the Registration Areas?

Registration Areas can be found at the follow locations:

  • Barcelona El Prat Airport – Terminal 1, T2B and T2C
  • Estacio Sants – Barcelona City Centre
  • Passeig de Gracia – Barcelona City Centre
  • Hotel Renaissance – Barcelona City Centre
  • Fira Gran Via – North Registration – (limited services inside Hall 8.0)

For more information, please click here.

Hotel & Travel

Can I reach Gran Via by taxi?

Yes, certainly. Also note that two taxi ranks are available at Fira Gran Via, located at the North and South Entrances. Taxis are available over the weekend prior to the event and will be fully staffed during event days.

  • Taxi rank operating times:
    • Sunday 23rd February: 17:00-21:00
    • Monday 24th February to Thursday 27th February: 8:00-20:00
  • Download the Official Taxi App for iOS and Android devices

Can I take the metro to/from the airport?

Yes! L9 Sud connects Barcelona Airport to the city, with a stop directly underneath Fira Gran Via. Trains depart the airport every 7 minutes during peak times, and the journey to Fira Gran Via takes less than 25 minutes from the airport.

Also the new metro line L10 Sud has a stop, Foc, next to the venue, Hall 8.0.

map

There are Metro stations at both terminals:

  • T1 Terminal: From Baggage Claim, follow the signs to MWC Badge Collection; the T1 station is located adjacent to Badge Collection
  • T2 Terminal: From Baggage Claim, follow the signs to MWC Badge Collection; the T2 station is located a few minutes’ walk from Badge Collection and is clearly signposted.
  • T2C Terminal: After leaving Baggage Claim, exit T2C through the main doors on your left. Follow the signs to T2B and enter through the main doors. Turn right and keep walking past the T2B MWC Badge Collection desk, following the signs to the T2 station at the far end of the terminal.

While you’re at Badge Collection, don’t forget to pick up your Free Transport Pass, which can be used on event days. Your free transport pass even covers the supplemental costs between the Airport and the city.

Can I use my transport pass on L9 or L10?

Absolutely. The Free Transport pass is good for all Metro and FGC trains on event days. Your free transport pass even covers the supplemental costs between the Airport and the city.
Remember: the free transport pass is valid during event days only, so if you’re using public transport over the weekend, you’ll need to purchase tickets for those days.

Am I required to book my hotel stay through your official accommodation agency?

Of course - you're able to book rooms through any service or provider you prefer. However, you do so at your own risk, and we cannot guarantee the quality of service. By using the official accommodation agency, you are assured of working with a reputable company and will have local assistance should you experience any difficulties or problems during your stay. Unfortunately, several MWC exhibitors and attendees each year fall prey to accommodation offers from fraudulent companies. These hotel providers present themselves as official event partners but are not legitimate. Please visit the hotel section in this manual to know more about hotel fraud.

Because of the number of rooms b network secures for MWC attendees, they're able to secure great discounts not available anywhere else. In fact, they've managed to negotiate discounted rates at many great properties around town. These discounted rates are only available through b network and are another reason to book your accommodation through the official provider.

Please note: past attendees have received e-mail offers for hotel rooms from non-official agencies and then found themselves without accommodation upon arrival. If you choose to respond to such offers, please exercise caution and carefully read the cancellation policy, if any. The GSMA is unable to provide you with any assistance if you do not book through b network.

How can I collect my transportation ticket?

One Free Public Transport Pass is provided per attendee. In the event of loss or damage, replacements can be requested at the Transport desk in the Gran Via South Entrance.

Remember: the free transport pass is valid during event days only, so if you’re using public transport over the weekend, you’ll need to purchase tickets for those days.

TRANSPORT PASS DISTRIBUTION LOCATIONS
Registration Points:
Airport Terminals T1, Terminal T2B and Terminal 2C – All days
Satellite Registration locations: Sants Estacio train station, Passeig de Gracia, and Renaissance Barcelona Hotel, Carrer de Pau Claris, 122. – All days

North Registration at Fira Gran Via - Saturday and Sunday only
The Transport Information Point desk in the South Entrance - Event days only

For any questions regarding the Free Transport Pass, please visit the onsite Transport Information Point desk in the South Entrance at Fira Gran Via. The desk will be staffed 09:00 to 20:00 – Monday to Wednesday and 09:00 to 16:00 – Thursday.

How frequent are trains on the Metro?

During peak hours the frequency is every three minutes, you can find more information here.

Should I wait to book hotel and airline reservations in case prices come down?

We recommend booking hotel and flights sooner rather than later. With airlines, you’ll find the best flight options and more seat availability the earlier you book. With hotel rooms, the sooner you book the better the location you’ll secure. We strongly recommend you book your travel using our official travel partner, b network.

Not only are they very familiar with our event, they’re trusted partners who will ensure a seamless, guaranteed experience.

Not yet sure of your exact plans or when to arrive? Most attendees arrive into Barcelona the weekend before the show, in order to pick up their badge and familiarise themselves with the venue and transport routes before the event begins. MWC events officially begin Monday morning, 24 February 2020.

Where can I get a list of available hotels?

Please visit the Hotel website here.

We strongly recommend you book your travel using our official travel partner, b network. Not only are they very familiar with our event, they’re trusted partners who will ensure a seamless, guaranteed experience.

What are the Metro hours of service?

Barcelona Metro opens from Monday to Thursday 5:00 – 24:00, Fridays 5:00 – 02:00, Saturday 5:00 open all night, Sunday until 24:00.  
For more information click here.

How can I avoid hotel fraud?

We trust b network and only b network with our attendees’ accommodations. Don’t be taken in by fraudulent companies. Click here to learn how to avoid hotel fraud.

Are there two Line 9s?

No, there is only one Line 9 Sud that connects Barcelona Airport to the city, with a stop directly underneath Fira Gran Via. Trains depart the airport every 7 minutes during peak times, and the journey to Fira Gran Via takes less than 25 minutes from the airport. Also this year there is a new metro Line 10 Sud that has a stop, Foc, next to the venue, Hall 8.0.

map

General Event Information

Can I download an exhibitor list?

The exhibitor list a is already available in our website and in our official app.
Please note that we cannot provide any other document.

Can I have a media list?

The press list will not be published or provided to attendees before or after the event.

How can I find a lost item?

The Fira Customer Service desk located inside of the venue in the South Entrance, Level -1 will house the lost & found coordination desk. Should you discover or be given a “lost item” please return it to one of the following areas:

  • The lost & found desk inside the police station, south entrance, Level 1 (for passports and documents only)
  • Fira Customer Service desk A, South Entrance, Level -1

For Lost & Found information you can contact: [email protected]

How can I get my certificate of attendance?

The MWC Certificate of Attendance can be requested once you have visited the event. The request must be sent to [email protected] after the 1st of March and attendees must provide name, last name, email used to register and registration ID. The certificate will be sent by email in a pdf format.

When will I receive the GSMA intelligence report?

GSMA Intelligence Report is sent to all Gold and Platinum pass holders a few weeks after the event via email.

Topic Pass holders will also have access to the report, but only the report related to 5G or IOT is provided.

If you have not received the report, please check your spam folder. If you can't find it, please contact [email protected] to send it back to you.

What are the Ministerial Programme attendance criteria?

The Ministerial Programme is an invitation-only event targeted at senior government and industry leaders.

In 2020 attendance is open to:

  • National ministries responsible for communication, digital transformation & modernisation, digital economy, finance, infrastructure, digital security, ethics & innovation, gender and climate
  • National regulatory authorities including communications, data protection, identity, digital security, consumer protection, public services and aviation
  • Senior leadership from selected city governments
  • Senior representatives from selected international organisations and intergovernmental bodies
  • C-level and senior regulatory representatives from the mobile industry

Invitations are sent to governments in October and to industry in December. If you have not received an invitation but fit the criteria above, please contact us to express your interest in attending. Please be aware that the attendance criteria change year to year.

All information about the event can be found on the Ministerial Programme website.

How can I stop receiving GSMA notifications?

You can unsubscribe from GSMA notifications here: https://www.gsma.com/aboutus/legal/email-preference-centre

How can I submit an Awards entry?

Please visit https://www.mwcbarcelona.com/conference-programmes/global-mobile-awards/ for more details.

How can you ensure the security of my personal data?

We utilise industry-recognised encryption within the systems that collect personal data. Additionally, the GSMA and Fira have commissioned a third-party penetration test and systems audit to ensure the security of personal information.

How do I attend the Global Mobile Awards Ceremony?

A number of awards are presented on the show floor at MWC Barcelona, across the week of the event. These presentations will be open to all MWC attendees to attend. A specific awards ceremony for specific categories will be open to Platinum, Gold and Silver Pass Holders as well as all nominees with Exhibition Visitor Passes. Further details and information on pass types will be available nearer the time.

MWC20 - What are the event dates and location?

MWC Barcelona 2020 will take place Monday, 24 February through Thursday, 27 February 2020, in Barcelona, Spain.

The event takes place at Fira Gran Via conference facility in Barcelona, Spain. Additional activities will take place at Fira Montjuïc, located 2 kms away. Access the address and more information.

Attendees should collect their badge at the airport or one of our city centre locations in advance of the event opening, as services at the venue are limited.

What are the event hours or opening times?

Please visit the website for full details on opening hours.

What languages are spoken?

Nearly every language is spoken at the event, we have attendees from more than 200 countries. However, all event communications and signage are in English.

What's the Ministerial Programme?

The GSMA’s prestigious Ministerial Programme brings together the most influential telecommunications leaders from across the world.

In 2020, our extensive programme of activities broadens the traditional policy and regulation discussion, with a new focus on mobile and the emerging digital citizen. Please visit Ministerial Programme 2020 for more information.

Where can I find rules and regulations for MWC?

Please find the rules and regulations for MWC20 Barcelona.

MWC20 - Where can I find 2020 Event Highlights?

You can find the 2020 Event Highlights here.

Is there a minimum age or options for children to attend MWC?

The minimum age to attend MWC is 16 years of age.

For more information, please visit the Event Terms & Conditions

What is Women4Tech?

Women4Tech returns for a fourth year with an expanded set of activities. Designed to influence all industries on Diversity and Inclusion as drivers of success.

Activities include the Women4Tech Summit (Accenture - Official Summit Sponsor, Synchronoss - Summit Supporting Sponsor); the invitation-only Roundtable (sponsored by RedHat); the “Empowerment Coaching - Networking session”; Women4Tech GLOMO award for ‘Outstanding Achievement in Mobile Industry Leadership’; Tour; a Women4Tech panel on Mobile World Live TV; and Women4Tech at 4YFN.

For more information, visit Women4Tech Programme.

Women4Tech Registration

If you want to attend Women4Tech sessions, you can show your interest to attend here

ID Collection

How are you collecting ID information?

We collect this data via two methods – manual input by the attendee into the registration website or via a scan of their MRZ (Machine-Readable Zone) code on their passport or their EU National ID Card. In either case, the data is encrypted and securely transferred to a server and will only be retained for the period leading up to, onsite and shortly after MWC Barcelona. Attendees are required to provide this information as part of the registration process prior to arriving at MWC Barcelona; for those registering onsite, it is mandatory that they provide this in person in order to complete the registration process and collect their printed badge.

Will I still be allowed entry to MWC if I do not provide my ID information?

Attendees who refuse to provide their identification will not be able to collect their badge and will not be able to enter MWC.

* Please note you will be required to show original ID (passport or European Union identity card) at Badge Collection. Drivers licence will NOT be accepted as proof of ID at Badge Collection.

Why are you collecting attendee ID?

We are committed to ensuring the safety of Mobile World Congress attendees, both onsite at the Fira Gran Via and Fira Montjuïc venues and offsite as they visit the city of Barcelona. As part of our overall venue and citywide security plan, we work with the Mossos d´Esquadra to identify and address possible security threats. Collecting attendee identification is one means to enhance our overall security plan and improve attendee security.

How can my registered attendees submit their Passport / EU National ID card data?

Attendees are required to submit their Passport / EU National ID card during their registration process.

Is ID collection something new?

No, ID collection was introduced at MWC16 to ensure the safety of MWC attendees.

What forms of ID will be accepted onsite for badge collection?

Only Passport or EU National ID card will be accepted onsite for badge collection and venue access.

Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

What forms of ID may be used to register?

Only Passport or EU National ID card are accepted to complete your registration. Please ensure you bring your PASSPORT or EU NATIONAL ID card with you as it will be required for Badge Collection. Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

Press / Analyst

What if I don't meet the press / analyst accreditation criteria?

If you do not meet the criteria for the Press / Analyst Accreditation and still wish to attend the event you must purchase a pass. Information on pass types and prices is available in our website.

If you have any questions regarding GSMA Press application criteria please contact our MWC Press Team.

How do I apply as Press / Analyst?

To apply as Press / Analyst please visit the press website here.

I applied for Press / Industry Analyst Accreditation and am still waiting to hear if it has been accepted.

The Press Team is reviewing your accreditation request and they will respond to you shortly to advise if you have been approved.  Please be aware that this process can take up to a week to be completed. 

If you feel that your application has been declined in error please contact a member of the GSMA Press Team at [email protected].

What does the Press / Analyst Pass include? 

The Press / Analyst pass includes many features please visit the Press website for full details.

Speaker

Can I pay to get a speaking slot at MWC20?

No. Speakers are selected on the topic relevance and originality of their submission, in addition to their proven ability in the proposed topic and overall prominence in the industry. There is no link to sponsorship or commercial spend at the event.

How are speakers selected?

Speakers are selected on the topic relevance and originality of their submission, in addition to their proven ability in the proposed topic and overall prominence in the industry.

How can I register myself as a speaker?

Conference and keynote speakers will be contacted directly by the speaker management team with instructions on how to register.

If you are speaking at an event or programme other than the official Conference programme, please contact the organiser for that event for instructions on how to register.

I submitted a proposal in the call for papers process. When will I be notified if I was chosen to speak?

Successful applicants will be contacted in the coming weeks and all notifications will be sent by 6th December, 2019.

I'm interested in becoming a Speaker at MWC 2020, how can I submit my Speaking proposal?

The call for speakers has now closed. 

We will contact successful applicants in the coming weeks and all notifications will be sent by 6th December, 2019.

Event App

Which are my App login details?

My MWC – the GSMA Official Event App username and password are the same than your My Registration account ones.

Download the free My MWC – the Official GSMA Event App now, and you’ll automatically get the update when 2020 MWC app launches!

Why can't I access the App if I'm registered?

To access My MWC Event App you need to use the same e-mail and password you used during the registration process. If you still have any issues, you can contact [email protected] or +34 937 379 656 (Monday to Friday during business hours)

Visa

Do I require a visa to enter Spain?

Please read the information here to understand whether you need a Visa to enter Spain. If you do not require a visa, you should not apply for visa support as the GSMA will not issue supporting information for nationalities that do not require a visa.

How can I get an original visa invitation letter?

As per our Terms & Conditions, GSMA will not provide Original Visa Invitation Letters.

How do I request a visa invitation letter?

If you require an invitation letter to enter Spain, you’ll have the option to request one on “My Registration Account” once your registration is completed and payment received in full.

How can I modify data from my Visa letter?

If you need to modify data from your Visa letter please contact our Registration Team at [email protected] or +34 937 379 656 (Monday to Friday during business hours)

How can I download my visa invitation letter?

A copy of your visa invitation letter will be sent to your preferred email account after your registration is fully completed and outstanding payment is settled.

We include the steps to access to it:

  1. To return to the registration account, please follow this link: https://register.mwcbarcelona.com/
  2. After logging in to “My Registration Account” homepage you will find the “Apply for a Visa Invitation Letter” option tab.
  3. Fill in all the mandatory fields, click on “Submit” and you will receive a PDF copy in mailbox of your registration email address

When can I apply for my visa?

Once your registration is complete and full registration payment has been received, you will be able to apply for your Visa Invitation Letter. We will process your request and a PDF copy of your letter will be sent to your registration email address.

For visa application procedures and requirements, please kindly contact the Spanish Embassy in your country.

Topic Tours

What are MWC Topic Tours?

Topic Tours & Experiences offer a variety of tours guided by industry experts.
For more information, please visit Topic Tours & Experiences.

Others

Do you still have any questions?

If so, please email our Registration team at [email protected]

0.071953058242798