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MWCB Barcelona 2020 Registration FAQs

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Frequently Asked Questions

4YFN

Where is 4YFN held and how do i get there?
Who is the audience for the 4YFN event?
Can I access MWC with a 4YFN badge?
Can I collect a 4YFN badge from a MWC collection point?

Can't find the answer you were looking for? Review questions below or click here

GSMA Membership

I would like to become a GSMA Member organisation and receive discounts on registration

Exhibitor and Sponsor

Can I cancel an invitation?
How can I cancel a registration?
How can I change the Registration Coordinator?
How can I contact Official Suppliers & recommended Service Providers?
How can I contract Security staff?
Which passes have extended hour access?
How can I view stand plans?
When must build up be finished?
I would like to become a new exhibitor, what should I do?
Where can I find the list with exhibition official suppliers for MWC?
What is the Exhibitor & Partner Registration System?
Why should I become a MWC sponsor?
What’s extended hours access?
At what time can I access the venue with a contractor pass
Do exhibitors have access during build up and dismantling?
Do I need wristband during build up and dismatling

Registration and Payment

Are there any invitations or discount codes available?
Can a fake email address be used for attendee registration?
Can I cancel my pass?
Can I downgrade my pass?
Can I link my registration account to my Linkedin Account?
Can I register for more than one person?
Can I pay by wire / bank transfer?
Do I need an invitation to attend?
How can I add an alternative email address to my registration?
How can I change my invoice data?
How can I claim VAT back?
Why am I not receiving communications?
When will receive the badge collection QR Code?
What is the cancellation or substitution policy?
What currencies do you accept?
What credit cards do you accept?
How can I register myself to the MWC public registration?
How can I unlock my account?
I am working on a stand, do I need to register?
I do not have a LinkedIn account, can I still register?
I have problems with my registration code what can I do?
Is there a registration deadline?
I don't have an email account to register. what should I do?
MWC20 - What are the prices for the passes?
What kind of passes are available?
When does registration open?
What does my pass type give me access to?
How do I register my LinkedIn?
I do not remember my LinkedIn password. What should I do?
How can I change my personal data?
How can I change the payment method?
How can I recover my password?
I have problems during my registration, what can I do?

Conference, Seminar, and Programmes

Can I register for a Partner Programme onsite?
Can I have seminars information?
Do I need an additional badge to attend a Partner Programme?
Will I receive a Partner Programme confirmation?
How do I attend a Partner Programme?
How many Partner Programmes can I attend?
Where can I find the agenda for the Seminars, Conferences, and Partner Programmes?

Onsite Registration and Digital ID

Can I register myself at the airport?
Can I register onsite?
Can I make cash payment onsite?
How can I collect my printed badge?
Where are the Registration Areas?
Does the Digital ID replace the printed badge?
What is a Digital ID?
How do I log into the Digital ID?
Can I use the Digital ID during build-up and dismantling periods

Hotel and Travel

Can I reach Gran Via by taxi?
Can I take the metro to / from airport?
Can I use my transport pass on L9 or L10?
Am I required to book my hotel stay through your official accommodation agency?
How can I collect my transportation ticket?
How frequent are trains on the Metro?
Should I wait to book hotel and airline reservations in case prices comes down?
Where can I get a list of available hotels?
What are Metro hours of service?
How can I avoid hotel fraud?
Are there two Line 9's?

General Event Information

Can I download an exhibitor list?
Can I have a media list?
How can I find a lost item?
How can I get my certificate of attendance?
When will I receive the GSMA Intelligece report?
What are the Ministerial Programme attendance criteria?
How can I stop receiving GSMA notifications?
How can I submit an Awards entry?
How can you ensure the security of my personal data?
How do I attend the Global Mobile Awards Ceremony?
MWC20 - What are the event dates and location?
What are the event hours or opening times?
What languages are spoken?
What's Digital Planet?
What's Ministerial Programme?
Where can I find rules and regulations for MWC?
What is Women4Tech?
MWC20 - Where can I find 2018 Event Highlights?
Women4Tech Registration
Is there a minimum age or options for children to attend MWC?

ID Collection

How are you collecting ID information?
Will I still be allowed entry to MWC if I do not provide my ID information?
Why are you collecting attendee ID?
How can my registered attendees submit their Passport / EU National ID card data?
Is ID collection something new?
What forms of ID will be accepted onsite for badge collection?
What forms of ID may be used to register?
Is the GSMA again collecting attendee ID as part of the registration process?
Have you received credible security threats against the event?
How will security forces act upon information they find through this process?
Do you require this of all attendees to Mobile World Congress?
What if I don't want to provide my ID information to be collected? Will I still be allowed entry to Mobile World Congress?
Is the GSMA working with external organisations on this process?
How is the information sent to the security forces? Is this a secure process?
Who will have access to this information?
How long will you retain this information?
Is this something that Barcelona/Catalunya is undertaking with all events hosted in the city?
Will you extend this process to other GSMA events

Press / Analyst

What if I don't meet the press / analyst criteria?
How do I apply as Press / Analyst?
I applied for Press / Industry Analyst Accreditation and am still waiting to hear if it has been accepted
What does Press / Analyst Pass include?

Speaker

Can I pay to get a speaking slot at MWC20?
How are speakers selected?
How can I register myself as a speaker?
I submitted a proposal in the call for papers process. When will I be notified if I was chosen to speak?
I'm interested in becoming a Speaker at MWC2020, how can I submit my Speaking proposal?

Event App

Which are my App login details?
Why can't I access the App If I'm registed?

Visa

Do I require a visa to enter Spain?
How can I get an original visa letter?
How do I request a visa invitation letter?
How can I modify data from my Visa letter?
How can download my visa invitation letter?
When can I apply for my visa?

Topic Tours

What are Topic Tours?
How do I register for a Topic Tour?
Are the Topic Tours included in my MWC20 pass?
Are the Topic Tours refundable if I can’t make it onsite?
Why don’t I see any tours when I try to indicate my interest?
How many tours can I attend?
Can I register for a Topic Tour onsite?

Accessibility

How to contact GSMA
Getting to MWC
Accessibility Onsite
Wheelchairs
Guide Dogs
Companion Pass Request
Hearing
Services not available at MWC Barcelona
Outside Venue Services

Can I use the Member discount code?

GSMA Members benefit from a 30% discount on passes to MWC. If you are from a member company and wish to use your 30% discount code, please follow the steps below to retrieve your code.

Please Note: The discount code is only for use by attendees from a Member Organisation. Discount codes are not to be shared with external customers and clients. If you use a Member discount code and are not an eligible attendee from a Member Organisation, you will be personally liable for the full amount of the applicable registration fee.

Steps To Retrieve And Use Your Member Discount Code

  1. Log into InfoCentre2 and click on My Organisation. Locate your Organisation ID under Organisation Name and Company Introduction. This will be up to 5 digits long.
  2. Add the prefix MWCB to your Organisation ID e.g. MWCB12345
  3. If your Organisation ID is less than 5 digits, please insert zeros into the blank spaces to create a 5 digit code e.g. MWCB00123.
  4. During registration, click “Apply Code” enter your code to receive the discount.

If you have any queries regarding your eligibility, contact the GSMA Membership Team.

Are there any invitations or discount codes available?

We do not provide discount codes or invitations.

Invitations for MWC are exclusively sent from Exhibitors directly to their staff and guests. Only attendees from a GSMA member organisation are eligible to receive a 30% discount on any pass purchase.

If your company would like to maximize the potential of your business with GSMA Membership, please visit the GSMA website or contact [email protected] and ask for the benefits of becoming a GSMA Member.

Can a fake email address be used for attendee registration?

Please use a valid email address to register for MWC. Your email address is what we use to create your account and we send username and log in details to this account as well as password recovery emails and other important registration information.

If you are concerned about receiving information that you do not require, please access the Email Preference Centre to change your opt-ins.

Can I cancel an invitation?

Only the Silver, Gold and Platinum Invitations can be cancelled.
Please note that the EVP, Staff and Contractor passes have a multiple code that cannot be eliminated.

Please note that invitations that haven't been used to register will not be deduced from your passes allocation.

Can I cancel my pass?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’ will be liable for the full registration fee. Cancellation of travel and hotel reservations are the responsibility of the registrant.

Please consult the event terms and conditions for full details

Can I downgrade my pass?

Downgrades of passes are permitted but will still be liable for the FULL registration fee of the original pass purchased. You can find it in our cancellation policy, which you accepted in My Registration when you registered.

Can I link my registration account to my LinkedIn account?

If you are registering for the first time, you can click on the Sign In with LinkedIn button when you begin your registration process, here. PLEASE NOTE: If you have been forwarded an invite with a code to register, please ensure that you use the same email address that the invite was sent to.

If you already have a MWC registration account, you will be able to link to your LinkedIn account during the registration process.

Can I register for a Partner Programme onsite?

Yes. However, it is best to apply in advance to your interested programmes. Many partners require pre-registration, and programmes may reach capacity prior to the start of MWC 2020.

Can I register for more than one person?

Registrations are individual. In case you want to register more than one person, you will need to create a new registration account using a different email address for each attendee.

Can I register myself at the airport?

Yes, Airport Registration and Badge Collection will again be open at Barcelona Airport T1, T2B and T2C for MWC20.

Please check our website for further information.

Can I register onsite?

Yes, onsite registration is possible, however, we recommend completing your registration before arriving onsite as onsite registration can take a long time to complete.

How can I cancel a registration?

All registered E&P Registration System passes can be cancelled at any time even if they have received their registration code and barcode.

However, once a registered attendee modifies their registration account Exhibitor Coordinators will no longer be able to cancel that pass.

The E&P Registration System will show you the message: "You cannot cancel this registration as it was already modified by the attendee."

To cancel a registration follow the steps outlined below:

  • In the “Pass & Attendee Management” tab click on "Search for Invitations" to search for the attendee you want to cancel.
  • Enter the ‘Primary email address’ and click on ‘Search’.
  • In the ‘Actions’ column you will find an icon to "Cancel Registration". Please click there and ‘Proceed’. 

Can I access MWC with a 4YFN badge?

As a 4YFN attendee, you may only attend MWC on Thursday 28 February.  Please refer to  4YFN FAQs  for badge collection information.  You must collect your badge from the 4YFN Registration area located at Hall M8, Fira Montjuïc (Avda. Reina Maria Cristina, s/n, Barcelona).

Can I collect a 4YFN badge from a MWC collection point?

You must collect your badge from the 4YFN Registration area located at Hall M8, Fira Montjuïc (Avda. Reina Maria Cristina, s/n, Barcelona). Please refer to 4YFN Registration for badge collection information.

Can I reach Gran Via by taxi?

Yes, certainly. Also note that two taxi ranks are available at Fira Gran Via, located at the North and South Entrances. Taxis are available over the weekend prior to the event and will be fully staffed during event days.

  • Taxi rank operating times:
    • Sunday 24th February: 17:00-21:00
    • Monday 25th February to Thursday 28th February: 8:00-20:00
  • Download the Official Taxi App for iOS and Android devices

Can I take the metro to/from the airport?

Yes! L9 Sud connects Barcelona Airport to the city, with a stop directly underneath Fira Gran Via. Trains depart the airport every 7 minutes during peak times, and the journey to Fira Gran Via takes less than 25 minutes from the airport.

Also the new metro line L10 Sud has a stop, Foc, next to the venue, Hall 8.0.

map

There are Metro stations at both terminals:

  • T1 Terminal: From Baggage Claim, follow the signs to MWC Badge Collection; the T1 station is located adjacent to Badge Collection
  • T2 Terminal: From Baggage Claim, follow the signs to MWC Badge Collection; the T2 station is located a few minutes’ walk from Badge Collection and is clearly signposted.

While you’re at Badge Collection, don’t forget to pick up your Free Transport Pass, which can be used on event days. Your free transport pass even covers the supplemental costs between the Airport and the city.

Can I use my transport pass on L9 or L10?

Absolutely. The Free Transport pass is good for all Metro and FGC trains on event days. Your free transport pass even covers the supplemental costs between the Airport and the city.
Remember: the free transport pass is valid during event days only, so if you’re using public transport over the weekend, you’ll need to purchase tickets for those days.

Am I required to book my hotel stay through your official accommodation agency?

Of course - you're able to book rooms through any service or provider you prefer. However, you do so at your own risk, and we cannot guarantee the quality of service. By using the official accommodation agency, you are assured of working with a reputable company and will have local assistance should you experience any difficulties or problems during your stay. Unfortunately, several MWC exhibitors and attendees each year fall prey to accommodation offers from fraudulent companies. These hotel providers present themselves as official event partners but are not legitimate. Please visit the hotel section in this manual to know more about hotel fraud.

Because of the number of rooms b network secures for MWC attendees, they're able to secure great discounts not available anywhere else. In fact, they've managed to negotiate discounted rates at many great properties around town. These discounted rates are only available through b network and are another reason to book your accommodation through the official provider.

Please note: past attendees have received e-mail offers for hotel rooms from non-official agencies and then found themselves without accommodation upon arrival. If you choose to respond to such offers, please exercise caution and carefully read the cancellation policy, if any. The GSMA is unable to provide you with any assistance if you do not book through b network.

Can I download an exhibitor list?

The exhibitor list a is already available in our website and in our official app.
Please note that we cannot provide any other document.

Can I have a media list?

The press list will not be published or provided to attendees before or after the event.

Can I have seminars information?

GSMA Seminars are open to all MWC attendees and will cover several topics in the 2020 MWC edition.

Please visit our website closer to the event to have more information.

Can I make a cash payment onsite?

No, cash payments are not accepted onsite at MWC 2020. 

Can I pay by wire / bank transfer?

It is possible to pay by bank / wire transfer. This option will be available to you in Step 3 of the registration process where you will be able to choose your method of payment.

Please ensure that you leave enough time for this payment to be completed as processing can take up to 10 days.  Badges cannot be issued without payment being made in full.

Note: The final date for making a wire transfer payment is 14 February 2020 in order to allow time for the payment to clear. If you still wish to register after this time, you would be required to use a credit card.

Can I pay to get a speaking slot at MWC20?

No. Speakers are selected on the topic relevance and originality of their submission, in addition to their proven ability in the proposed topic and overall prominence in the industry. There is no link to sponsorship or commercial spend at the event.

Do I need an additional badge to attend a Partner Programme?

No, you will use your existing MWC badge to attend the programme. Your badge will be scanned at the theatre door for entry into the programme. Click here  for more information on badge collection.

Do I need an invitation to attend?

An invitation is not required to attend, as you are able to purchase a pass through our website. Some attendees do however receive an invitation from an exhibitor / partner with an registration code to register for a complimentary pass.

If you have received an invitation to register, the code will be included in the invitation email, along with instructions on how to use the code

Please refer to this email before starting the registration process. Please also ensure that you use the same email address that the invite was sent to.

Do I require a visa to enter Spain?

Please read the information here to understand whether you need a Visa to enter Spain. If you do not require a visa, you should not apply for visa support as the GSMA will not issue supporting information for nationalities that do not require a visa.

Does the Digital ID replace the printed badge?

No, the Digital ID does not replace the Printed Badge. You must wear your printed badge onsite at all times.

How are speakers selected?

Speakers are selected on the topic relevance and originality of their submission, in addition to their proven ability in the proposed topic and overall prominence in the industry.

How are you collecting ID information?

We collect this data via two methods – manual input by the attendee into the registration website or via a scan of their MRZ (Machine-Readable Zone) code on their passport or their EU National ID Card. In either case, the data is encrypted and securely transferred to a server and will only be retained for the period leading up to, onsite and shortly after Mobile World Congress. Attendees are required to provide this information as part of the registration process prior to arriving at Mobile World Congress; for those registering onsite, it is mandatory that they provide this in person in order to complete the registration process and collect their printed badge.

How can I add an alternative email address to my registration?

During the registration process you will be able to add an alternative email address. If you add in an additional email address, a copy of all registration communications will be sent to this address. You should note that we WILL NOT send any communications relating to password reset to the additional email, this will only be sent to the primary email address.

How can I change my invoice data?

Kindly send an email to [email protected] specifying precisely what details would you like to change and how would you like them to appear on the invoice. Once received, we will proceed with the modification as soon as possible.

How can I change the Registration Coordinator?

In case you need to change the Registration Coordinator, please click here and log into the Online Event Manual click on ‘Company Details’ and click on “Additional Contacts and Registration Coordinator”. Look under the “Registration Coordinator” and click “edit”.

The new Registration Coordinator will receive the login details within 72h

How can I claim VAT back

The GSMA does not promote a tax compliance and recovery service for MWC. This is due to differing standards of service and delivery available to different attendees and exhibitors in different countries. You may wish to undertake a search in your country for a reputable service provider and/or engage with your accounts or auditors for a recommendation specific to your organisation and country.

How can I collect my printed badge?

Please take note of the details below to ensure a quick and easy Badge Collection Experience:

  • All attendees must collect their Printed Badge in person. Collecting badges on behalf of a colleague / acquaintance is not permitted.
  • Instructions on how to collect your badge will be provided in your Badge Collection QR Code email.
  • Once you arrive in Barcelona, be sure to bring the required form of ID with you to badge collection for a quick and easy process.
  • Your PASSPORT or EU NATIONAL ID CARD must be presented in order to collect your event badge. Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

For Badge Collection locations and opening times click here.

Please check our website for further information.

How can I collect my transportation ticket?

One Free Public Transport Pass is provided per attendee. In the event of loss or damage, replacements will not be provided.

Remember: the free transport pass is valid during event days only, so if you’re using public transport over the weekend, you’ll need to purchase tickets for those days.

TRANSPORT PASS DISTRIBUTION LOCATIONS
Registration Points:
Airport Terminals T1, Terminal T2B and Terminal 2C
Satellite Registration locations: Sants Estacio train station, Passeig de Gracia, Accio at Jardinets de Gracia.
South Registration at Fira Gran Via
North Registration at Fira Gran Via
The Transport Information Point desk in the South Entrance

For any questions regarding the Free Transport Pass, please visit the onsite Transport Information Point desk in the South Entrance at Fira Gran Via. The desk will be staffed 09:00 to 20:00 – Monday to Wednesday and 09:00 to 16:00 – Thursday.

How can I contact Official Suppliers & recommended Service Providers?

For all Exhibitor related enquiries (not registration),  Online Event Manual, supplier enquiries, Exhibitor Catalogue and Logos, please contact ServiFira at:

Tel: +34 93 233 2000
902 233 200 (within Spain)
(Monday to Friday during business hours)
Email:  [email protected]

How can I contract Security staff?

You can hire all Temporary Staff through ServiFira online ordering website . Deadline for ordering is Friday 11 January 2020.

INFORMATION FOR SECURITY STAFF:
Security Guards
For all security staff orders it will be compulsory to fill in the Stand Security Delivery Note. Please note, Security Guards must have this note with them at all times. They will be asked to show it when accessing as well as when leaving the venue. Private Security Staff
If you would like to use your own security staff to guard your stand you must provide the security staff with a valid MWC badge. If the security staff need to access the venue outside the general exhibitor access hours, please contact Fira Logistics at [email protected] providing the information below:

  • Name of security company
  • Registered address of the security company
  • Name, e-mail address, business telephone and mobile telephone numbers of the supervisor
  • Names of guards working outside of the official opening times

PLEASE NOTE: All Temporary Staff, including Stand Security Guards must hold a valid MWC badge. Temporary Staff hired from ServiFira will go directly to the stand on the contracted day. You do not need to provide them with badge, they will get it from ServiFira directly.

ServiFira
Tel: +34 93 233 2000
902 233 200 (within Spain)
(Monday to Friday during business hours)
Email: [email protected]

How can I find a lost item?

The Fira Customer Service desk located inside of the venue in the South Entrance, Level -1 will house the lost & found coordination desk. Should you discover or be given a “lost item” please return it to one of the following areas:

  • The lost & found desk inside the police station, south entrance, Level 1 (for passports and documents only)
  • Fira Customer Service desk A, South Entrance, Level -1

For Lost & Found information you can contact: [email protected]

How can I get an original visa letter?

As per our Terms & Conditions, GSMA will not provide Original Visa Letters

How can I get my certificate of attendance?

The MWC Certificate of Attendance can be requested once you have visited the event. The request must be sent to [email protected] after the 1st of March and attendees must provide name, last name, email used to register and registration ID. The certificate will be sent by email in a pdf format.

Will I receive a partner programme confirmation?

Yes you will, however, note that partners receive an overwhelming number of applications to their programmes. Once your application has been reviewed by the partner, you should receive an email notification that you have been approved or declined admittance to the programme. If you have not received notification, you may also check on-site at the event

Will I still be allowed entry to MWC if I do not provide my ID information?

Attendees who refuse to provide their identification will not be able to collect their badge and will not be able to enter MWC.

* Please note you will be required to show original ID (passport or European Union identity card) at Badge Collection. Drivers licence will NOT be accepted as proof of ID at Badge Collection.

Which are my App login details?

My MWC – the GSMA Official Event App username and password are the same than your My Registration account ones.

Download the free My MWC – the Official GSMA Event App now, and you’ll automatically get the update when 2020 MWC app launches!

Which passes have extended hours access?

The following pass types have Extended Hours access into the Gran Via venue during MWC.

  • Exhibitor Stand Staff : Staff pass to Exhibition only (usually intended for internal staff)
  • E&P Contractor : Stand contractor pass to Exhibition only (usually intended for external workers)
  • Exhibitor Silver : Conference pass for exhibitors
  • Exhibitor Gold : Conference pass with additional benefits for exhibitors
  • Exhibitor Platinum : Conference pass with The Platinum Experience for exhibitors

*E&P Exhibition Visitor: Guest/Visitor pass to Exhibition only (to include anyone presenting at a session), does NOT include Extended Hours access.

MWC Gran Via Sponsors and Partners

  • Partner Staff: Staff pass to Exhibition only
  • E&P Contractor: Event contractor pass to Exhibition only 

Why are you collecting attendee ID?

We are committed to ensuring the safety of Mobile World Congress attendees, both onsite at the Fira Gran Via and Fira Montjuïc venues and offsite as they visit the city of Barcelona. As part of our overall venue and citywide security plan, we work with the Mossos d´Esquadra to identify and address possible security threats. Collecting attendee identification is one means to enhance our overall security plan and improve attendee security.

Why am I not receiving communications?

There are many factors why emails may not be received and is probably down to the individual’s mail server settings or the route spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist our email Registration from the route spam filtering company they use, and check the level settings within the mailserver.

In all these cases the IT department should have the capability to trace the sender’s email that hit the server even if it doesn't arrive at the recipient’s mailbox.

When will I receive the badge collection QR code?

Attendees who have completed and paid in full for their registration and submitted their ID details, will receive an e-mail with their Badge Collection QR Code. You can also access your Badge Collection QR code by downloading the My MWC event app.. The Badge Collection QR Code is required to collect your printed badge for access into MWC.

* Please note access to Partner Programmes at Mobile World will be confirmed directly by the event organiser. The Badge Collection QR Code received from the GSMA includes confirmation of your MWC registration only, and does not imply confirmation of attendance at a specific programme you may have applied for.

When will I receive the GSMA intelligence report?

GSMA Intelligence Report is sent to all Gold and Platinum pass holders a few weeks after the event via email.

If you have not receive the report please check your spam folder. If you can't find it please let us know and we will send it back to you.

What is the cancellation or substitution policy?

All sales are final. Cancellations, as well as ‘no shows’, will be liable for the full registration fee

Cancellation of travel and hotel reservations are the responsibility of the registrant. Paid attendees can send a substitution if they are no longer able to attend. Please contact our Registration team for more details on substitutions.
If you received a complimentary pass or purchased a pass from an Exhibitor or Partner, cancellation or substation may be at their discretion. Contact the Exhibitor or Partner for more information.

What currencies do you accept?

Payments will be accepted in Euros only.

What if I don't meet the press / analyst accreditation criteria?

If you do not meet the criteria for the Press / Analyst Accreditation and still wish to attend the event you must purchase a pass. Information on pass types and prices is available in our website.

If you have any questions regarding GSMA Press application criteria please contact our MWC Press Team.

What is a Digital ID?

The Digital ID feature in My MWC Event app allows you to access the venue without repeatedly having to show your passport or EU National ID card. However, please note that you can be asked to show photo ID at any time in the venue. If your photo was validated at MWC20 and you have not changed or amended your photo record, your photo is still validated.

You must still collect your printed badge at one of the badge collection locations available. Remember that passport or EU National ID card will be required for Badge Collection. Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

What are the Ministerial Programme attendance criteria?

The Ministerial Programme is an invitation only event targeted at senior government and industry representatives.

In 2020, attendance is open to:

  • National telecommunications, finance and health ministries;
  • Telecommunications regulatory authorities and central banks;
  • Senior representatives from selected international organisations and intergovernmental bodies; and
  • C-level and senior regulatory representatives from the mobile industry, including network operators and vendors.

Invitations to governments are sent in October and to industry in December.
If you have been invited to attend the 2020 Ministerial Programme, please RSVP by 16 November to allow enough time to arrange your delegation’s logistical requirements.
If you have not received an invitation but fit the criteria above, please contact us to express your interest in attending.

All information about the event can be found on the Ministerial Programme website.

What credit cards do you accept?

We accept payment by American Express, MasterCard, or Visa.

Note Visa debit cards may not be accepted outside of the country of origin and/or your bank may decline large transaction amounts. For more information, contact your bank directly before attempting payment.

How can I register myself as a speaker?

Conference and keynote speakers will be contacted directly by the speaker management team with instructions on how to register.

If you are speaking at an event or programme other than the official Conference programme, please contact the organiser for that event for instructions on how to register.

How can I register myself to the MWC public registration?

You can register for MWC Barcelona 2020 here.

How can I stop receiving GSMA notifications?

You can unsubscribe from GSMA notifications here: https://subscriptions.gsma.com/

How can I submit an Awards entry?

Please visit https://www.mwcbarcelona.com/conference-programmes/global-mobile-awards/ for more details.

How can I unlock my account?

To unlock your account please contact: [email protected]

How can I view stand plans

You can find all the exhibition information including the exhibitors map here: https://www.mwcbarcelona.com/exhibition/

How can my registered attendees submit their Passport / EU National ID card data?

Attendees are required to submit their Passport / EU National ID card during their registration process.

How can you ensure the security of my personal data?

We utilise industry-recognised encryption within the systems that collect personal data. Additionally, the GSMA and Fira have commissioned a third-party penetration test and systems audit to ensure the security of personal information.

How do I apply as Press / Analyst?

To apply as Press / Analyst please visit the press website here.

How do I attend a Partner Programme?

You can show your interest to attend the partner programmes here.

How do I attend the Global Mobile Awards Ceremony?

A number of awards are presented on the show floor at MWC Barcelona, across the week of the event. These presentations will be open to all MWC attendees to attend. A specific awards ceremony for specific categories will be open to Platinum, Gold and Silver Pass Holders as well as all nominees with Exhibition Visitor Passes. Further details and information on pass types will be available nearer the time.

How frequent are trains on the Metro?

During peak hours the frequency is every three minutes, you can find more information here.

How many Partner Programmes can I attend?

You can attend as many as you want, be aware that most of them require pre-approval and some are by invitation only. 

I am working on a stand, do I need to register?

Yes, all MWC attendees have to register for the event.

I do not have a LinkedIn account. Can I still register?

You do not need a LinkedIn account to register.

I have problems with my registration code, what can I do?

If you have issues with your registration code, contact [email protected] or +34 932 203 888 (Monday to Friday during business hours)

I submitted a proposal in the call for papers process. When will I be notified if I was chosen to speak?

Successful applicants will be contacted in the coming weeks and all notifications will be sent by 30 November, 2018.

I would like to become a GSMA Member organisation and receive discounts on registration

If you would like to become a GSMA Member please contact GSMA Membership Team.

Is there a registration deadline?

No, there is no deadline, however we recommend all attendees to register before they arrive onsite. 

When must build up be finished?

Exhibitor build up must finish on Sunday 24 February at 21:00. 
Please visit the Online Event Manual for more information.

I would like to become a new exhibitor, what should I do?

If you would like to become an exhibitor please visit: https://www.mwcbarcelona.com/become-an-exhibitor/

I don’t have an email account to register. What should I do?

All attendees are required to provide an e-mail address to complete their registration. Please create an email account then you will be able to register. Your email address is what we use to create your account and we send username and log in details to this account as well as password recovery emails and other important registration information.

Is ID collection something new?

Mobile World Congress attendees have always been required to present photo identification to verify their identity when they pick up their badge onsite and each time they enter the venue using their printed badge. In 2016, we began recording this information and sharing with the Mossos d´Esquadra to strengthen our overall city and venue security plan.

For 2020, attendees are required to provide their passport or EU National ID card details as part of the registration process; they cannot complete their registration without it. Further, attendees must present their passport or EU National ID cards when collecting their badge onsite and those using a physical badge will also need to present passport or EU National ID cards upon entering the event at access. Photocopies of ID, driving licenses or any other forms of identification will not be accepted.

MWC20 - What are the event dates and location?

MWC Barcelona 2020 will take place Monday, 25 February through Thursday, 28 February 2020, in Barcelona, Spain.

The event takes place at Fira Gran Via conference facility in Barcelona, Spain. Additional activities will take place at Fira Montjuïc, located 2 kms away. Access the address and more information .

Attendees should collect their badge at the airport or one of our city centre locations in advance of the event opening, as services at the venue are limited

MWC20 - What are the prices for the passes?

Please visit the registration web for full details on prices and pass types.

Should I wait to book hotel and airline reservations in case prices come down?

We recommend booking hotel and flights sooner rather than later. With airlines, you’ll find the best flight options and more seat availability the earlier you book. With hotel rooms, the sooner you book the better the location you’ll secure. We strongly recommend you book your travel using our official travel partner, b network.

Not only are they very familiar with our event, they’re trusted partners who will ensure a seamless, guaranteed experience.

Not yet sure of your exact plans or when to arrive? Most attendees arrive into Barcelona the weekend before the show, in order to pick up their badge and familiarise themselves with the venue and transport routes before the event begins. MWC events officially begin Monday morning, 25 February 2020.

What are the event hours or opening times?

Please visit the registration web for full details on opening hours.

I'm interested in becoming a Speaker at MWC 2020, how can I submit my Speaking proposal?

The call for speakers has now closed. 

We will contact successful applicants in the coming weeks and all notifications will be sent by 30 November, 2018.

What languages are spoken?

Nearly every language is spoken at the event, we have attendees from more than 200 countries. However, all event communications and signage are in English.

What forms of ID will be accepted onsite for badge collection?

Only Passport or EU National ID card will be accepted onsite for badge collection and venue access.

Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

What kind of passes are available?

Please visit the registration web for full details on pass types and prices.

What forms of ID may be used to register?

Only Passport or EU National ID card are accepted to complete your registration. Please ensure you bring your PASSPORT or EU NATIONAL ID card with you as it will be required for Badge Collection. Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to issue your badge for the event.

What's Digital Planet?

New for 2020, the GSMA introduced “Digital Planet: The Connected Experience” in Hall 8.1, an evolution of App Planet, which has been a mainstay of MWC since 2010. Digital Planet will include over 200 app, ad tech, ecommerce and marketing communication solution providers and other organisations focused on creating connected experiences and solutions that will positively impact citizens’ daily lives. Digital Turbine, Infobip, MessagBird and Toyota are among the companies that will be showcased in Digital Planet.

What's the Ministerial Programme?

The GSMA’s prestigious Ministerial Programme brings together the most influential telecommunications leaders from across the world.

In 2020, our extensive programme of activities broadens the traditional policy and regulation discussion, with a new focus on mobile and the emerging digital citizen. Please visit Ministerial Programme 2020 for more information.

Where can I find rules and regulations for MWC?

Please find the rules and regulations for MWC20 here.

Where can I find the agenda for the Seminars, Conferences and Partner Programmes?

Please visit the MWC20 agenda here.

Where can I find the list with exhibition official suppliers for MWC?

Visit the Exhibitor Resources for a full list of the official suppliers for MWC.

Where can I get a list of available hotels?

Please visit the Hotel website here.

We strongly recommend you book your travel using our official travel partner, b network. Not only are they very familiar with our event, they’re trusted partners who will ensure a seamless, guaranteed experience.

Where is 4YFN held and how do I get there?

4YFN takes palce at Fira Montjuïc, Hall 8 Av. Reina Maria Cristina, s/n 08004 Barcelona (Spain)

You can get there by Bus Line H12 will take you from central Barcelona to 4YFN. For more bus options click here.

By Metro The closest metro stop to the 4YFN venue is Plaça Espanya, L1 line (red) and L3 line (green).

From the Airport

  • AeroBus running from T1 and T2 to plaza Espana every 5 min. Click here for more information.
  • Metro L9 + L1 or L9 + L5. Click here for Barcelona Metro Map
  • Train from Airport T2 to Sants Station (10 min walk from the venue): http://www.renfe.com/EN/viajeros/
  • Taxi stops are located outside both terminals and at Plaza Espana

From MWC
A free shuttle bus will transport you to and from the venues every 10 minutes (Fira Montjuïc to Fira Gran Via)

Where are the Registration Areas?

There are three registration areas for MWC20: 

  • Barcelona Airport
  • Fira Gran Via – South Registration
  • Fira Gran Via – North Registration in Hall 8

For more information, please click here.

I applied for Press / Industry Analyst Accreditation and am still waiting to hear if it has been accepted.

The Press Team is reviewing your accreditation request and they will respond to you shortly to advise if you have been approved.  Please be aware that this process can take up to a week to be completed. 

If you feel that your application has been declined in error please contact a member of the GSMA Press Team at [email protected].

When does registration open?

Registration for MWC20 Barcelona opens soon. Sign up to receive notifications when registration opens and other exciting event details.

What is Women4Tech?

Women4Tech offers MWC Barcelona attendees strategic sessions focused on championing diversity in the mobile and tech industry. Whether you are a female or male executive, from a company of five or a Fortune 500, Women4Tech sessions will help you transform your business and show you how to empower and support women in the industry, leading the way to a more gender diverse ecosystem.

For more information, visit Women4Tech Programme.

What is the Exhibitor & Partner Registration System?

The E&P System is the platform used by Exhibitors and Partners to manage their invitations.

What does my pass type give me access to?

Please click here for full information on all the pass types features.

What does the Press / Analyst Pass include? 

The Press / Analyst pass includes many features please visit the Press website for full details.

What are the Metro hours of service?

Barcelona Metro opens from Monday to Thursday 5:00 – 24:00, Fridays 5:00 – 02:00, Saturday 5:00 open all night, Sunday until 24:00.  
For more information click here.

Who is the audience for the 4YFN event? 

4 Years from Now [4YFN] is the innovation platform for MWC, enabling startups, investors, corporations and public institutions to discover, create and launch new ventures together.

Why should I become a MWC Sponsor?

Stand out amongst 2,400 companies and add longevity to your investment at MWC Barcelona by becoming a sponsor. We have numerous sponsorship packages designed to fulfill a range of objectives including high profile branding, networking, and thought leadership.

MWC Barcelona offers a host of areas for you to create a meaningful sponsor package to help you achieve your goals and reach your target. Contact us to discuss any of the opportunities below and learn about other options for sponsoring at MWC Barcelona 2020. For more information, visit Sponsorship Opportunities.

How can I avoid hotel fraud?

We trust b network and only b network with our attendees’ accommodations. Don’t be taken in by fraudulent companies. Click here to learn how to avoid hotel fraud.

Are there two Line 9s?

No, there is only one Line 9 Sud that connects Barcelona Airport to the city, with a stop directly underneath Fira Gran Via. Trains depart the airport every 7 minutes during peak times, and the journey to Fira Gran Via takes less than 25 minutes from the airport. Also this year there is a new metro Line 10 Sud that has a stop, Foc, next to the venue, Hall 8.0.

map

How do I log into the Digital ID?

To log into the Digital ID you have to use the same e-mail address and password you used to register for MWC20.

How do I register using LinkedIn?

To Register with LinkedIn select the option “Sign in with LinkedIn” on step one of the registration process. Sign in with you LinkedIn login details and follow the steps.

How do I request a visa invitation letter?

If you require an invitation letter to enter Spain, you’ll have the option to request one on “My Registration Account” once your registration is completed and payment received in full.

How do I upload my photo for my Digital ID?

You can upload your photo during the registration process or via the My MWC Event App. 

How do I validate my photo for my Digital ID?

Your photo will be validated during badge collection, if you upload the photo after you collected your badge you can visit an activation desk and your photo will be validated. 

Please ensure you bring your PASSPORT or EU NATIONAL ID card with you as it will be required to validate your photo. 

Photos / photocopies of documents / driving licences or other forms of ID will NOT be accepted. Without this document, we are not permitted to validate your photo or issue your badge for the event.

I do not remember my LinkedIn password. What should I do?

If you do not remember your LinkedIn password, select the “Forgot password” option from Linkedin and follow the steps.

MWC20 - Where can I find 2018 Event Highlights?

You can find the 2018 Event Highlights here.

Women4Tech Registration

If you want to attend Women4Tech sessions, you can show your interest to attend here.

Why can't I access the App if I'm registered?

To access My MWC Event App you need to use the same e-mail and password you used during the registration process. If you still have any issues, you can contact [email protected] or +34 932 203 888 (Monday to Friday during business hours)

Is there a minimum age or options for children to attend MWC?

The minimum age to attend MWC is 16 years of age.

For more information, please visit the Event Terms & Conditions

Is the GSMA again collecting attendee ID as part of the registration process?

Yes. As part of coordinated security efforts around Mobile World Congress, the Catalan police (Mossos d´Esquadra) have requested the collection of personal identification details from Mobile World Congress attendees to strengthen our overall venue and citywide security plan. Data will be collected, temporarily stored and shared with the Mossos d´Esquadra for use around Mobile World Congress only.

For 2020, attendees are required to provide their passport or EU National ID card details as part of the registration process; they cannot complete their registration without it. Further, attendees must present their passport or EU National ID cards when collecting their badge onsite and upon entering the event at access. Photocopies of ID, driving licenses or any other forms of identification will not be accepted.

Have you received credible security threats against the event?

No, but we are committed to ensuring the safety of Mobile World Congress attendees. As part of our overall venue and citywide security plan, we work with the Mossos d´Esquadra to identify and address possible security threats. Collecting attendee identification is one means to enhance our overall security plan and improve attendee security.

How will security forces act upon information they find through this process?

As part of our overall venue and citywide security plan, we work with the Mossos d´Esquadra to identify and address possible security threats. Collecting attendee identification is one means to enhance our overall security plan and improve attendee security. However, we do not have visibility into the specific actions that the Mossos d´Esquadra may take.

Do you require this of all attendees to Mobile World Congress?

Yes, all attendees are required to provide their passport or EU National ID card details as part of the registration process; they cannot complete their registration without it. Further, attendees must present their passport or EU National ID cards when collecting their badge onsite and those using a physical badge will also need to present passport or EU National ID cards upon entering the event at access. Photocopies of ID, driving licenses or any other forms of identification will not be accepted.

What if I don't want to provide my ID information to be collected? Will I still be allowed entry to Mobile World Congress?

For 2020, attendees are required to provide their passport or EU National ID card details as part of the registration process; they cannot complete their registration without it. Further, attendees must present their passport or EU National ID cards when collecting their badge onsite and upon entering the event at access. Photocopies of ID, driving licenses or any other forms of identification will not be accepted. Attendees who refuse to provide their identification will not be able to collect their badge and will not be able to enter Mobile World Congress.

Is the GSMA working with external organisations on this process?

Yes, the data is collected by our approved registration vendor and the collection criteria is coordinated by the local law enforcement authorities.

How is the information sent to the security forces? Is this a secure process?

The process is fully secured and data transmitted to the security services is always encrypted.

Who will have access to this information?

Only selected staff in the GSMA, our registration vendor and the Mossos d´Esquadra will have access.

How long will you retain this information?

ID- related Data will be held by the GSMA no longer than up until 23 March, 2020 at that time, all ID-related data will be deleted, unless you consent to keep your ID- related Data and use it on future GSMA events. In this instance, we will keep your data in accordance with the applicable data protection laws. You may withdraw your consent to retain your ID-related Data post the event at any time by logging back into your registration account, and unticking the consent box under ID Submission tab. The GSMA retains, with attendees’ permission, personal and demographic information for marketing purposes (full details are available in the event Terms & Conditions)

Is this something that Barcelona/Catalunya is undertaking with all events hosted in the city?

We do not have insight into the security planning of other events held in Barcelona so cannot comment on this.

Will you extend this process to other GSMA events?

The GSMA will always put the security of its attendees, partners and staff at the forefront of its security planning, and decisions will be made on a case-by-case basis, subject to location, crime and terror threats in the region, among other factors.

At what time can I access the venue with a contractor pass?

Exhibitors and Visitors have different entry times for the event. All the Exhibitor passes (except E&P Exhibition Visitor pass) can access during Saturday 23 and Sunday 24 February and outside of the general opening hours.

 Date  Exhibitors  Visitors
 Monday 25 February  07:00 - 20:00  09:00 - 19:00
 Tuesday 26 February  07:00 - 20:00  09:00 - 19:00
 Wednesday 27 February  07:00 - 20:00  09:00 - 19:00
 Thursday 28 February  07:00 - 20:00  09:00 - 19:00

Can I use the Digital ID during build-up and dismantling periods?

No. The Digital ID is functional during show days only. 

Do exhibitors have access during build up and dismantling?

  • The exhibitor stand staff badges will only be valid from Saturday 23 February 2020. Any exhibitor who needs access before should request a build up wristband
  • Stand staff badge holders will be able to remain in the venue until 22:00 after the event closing time on Thursday 28 February 2020 in order to remove valuable goods
  • Please note that no vehicles are allowed within the halls
  • Any exhibitor who needs access from Friday 1 March 2020 should request a dismantling wristband via the ¨Build-up and Dismantling Wristband Form in ¨Forms & Deadlines¨ page of the Online Event Manual

If you have any questions regarding contractor wristbands please contact our Customer Services Department at the details below:

Customer Services
Tel: +34 932332000
Fax: +34 932333496
Email: [email protected]

Do I need a wristband during build up and dismantling?

  • All personnel requiring access to the exhibition during build-up and dismantling must wear a Build-up and Dismantling Wristband
  • Due to increased security measures all employees will be issued with one coloured wristband for build up and a different colour for dismantling

How can I change my personal data?

If any of your information has changed, you can log back into your registration account  and select ‘Update My Personal Information’.  If you make any changes to your registration, please ensure you click the “Submit” button at the bottom of the page; otherwise your data will not be saved.

Please note however that you are unable to change your Last Name and Email Address.

How can I change the payment method?

In order to change your payment method please:

  • Please login into your Registration Account by selecting the “Already Registered?” button.
  • Select “Continue my Registration” at the bottom of the page select “Choose another payment method”, select the method fill in the requested details and click on “Submit Payment” You can always change from credit card to wire transfer and vice-versa.

How can I download my visa invitation letter?

A copy of your visa invitation letter will be sent to your preferred email account after your registration is fully completed and outstanding payment is settled.

We include the steps to access to it:

  1. To return to the registration account please follow this link: https://register.mwcbarcelona.com/
  2. After logging in to “My Registration Home” page you will find the “Apply for a Visa Letter” option tab.
  3. Fill in all the mandatory fields and click on “Submit”.

What’s extended hours access?

Extended Hours provide access for the exhibitors to the venue in the last 2 days of build-up (Saturday 23rd and Sunday 24th February - 8:00 to 21:00h) and prior to and after the official opening/closing times on Monday, Tuesday, Wednesday and Thursday

Full details on Standard and Extended Hours access timetables are available in the Online Event Manual.

Please note that E&P Exhibition Visitor does NOT include Extended Hours access.

When can I apply for my visa?

Once your registration is complete and full registration payment has been received, you will be able to Once your registration is complete and full registration payment has been received, you will be able to apply for your Visa letter. We will process your request and a PDF copy of your letter will be send to you via email.

In case you want to apply for the visa before, please kindly contact the Spanish Embassy in your country.

More information related to registration will be available in the coming months at  https://www.mwcbarcelona.com/attend/register/

How can I recover my password?

If you have forgotten your password, you can reset it by visiting the registration website, , then click on “Already Registered?” and “Forgot Password” link and entering the email address you used to register.

I have problems during my registration, what can I do?

If you have any problems during your registration, contact [email protected] or +34 932 203 888

How can I modify data from my Visa letter?

If you need to modify data from your Visa letter please contact our Registration Team at [email protected] or +34 932 203 888 (Monday to Friday during business hours)

What are Topic Tours

Topic Tours are guided and led by an industry expert through the mobile ecosystem while you visit exhibitors that will educate you on the topic of your choice, provide insights, and inspire your thinking. Topic Tours are an opportunity to meet attendees with similar specific topic interests and network with like-minded tour participants.

MWC 2020 Topic Tours are:

  • 5G & NFV
  • Cybersecurity
  • IoT
  • Mobile Advertising & Apps
  • Retail and Digital Commerce
  • Sustainable Smart Cities
  • Transformative AI
  • What's Hot at MWC (Emerging Tech)

How do I register for a Topic Tour?

Click here and complete registration for MWC20, or click ‘Already Registered’ to sign in to your existing account.

  • On the My Registration Account homepage, click ‘My Registration’, then ‘Purchase Tours’
  • Choose all of the tour options, dates and times you would like to purchase
  • Scroll to the bottom of the screen and click ‘Check Out’
  • Confirm purchase and complete payment

The cost for each Topic Tour is €75. Once you pay for your tour your spot is guaranteed.

You must first complete MWC20 registration to be able to purchase a Topic Tour.

Are the Topic Tours included in my MWC20 pass?

Based on your pass type, your pass may include Topic Tours:

  • Platinum Pass – unlimited Topic Tours
  • Gold and Silver Pass – 1st Topic Tour is Free. After that the cost is €75 each
  • Exhibition Visitor Pass – The fee is €75 each

Are the Topic Tours refundable if I can’t make it onsite?

No. The Topic Tours are not refundable if you should have a meeting come up, prefer to see the conference or just forget. However, please stop by the Topic Tours counter in the South Entrance and we will try to move your tour to another tour time.

Why don’t I see any tours when I try to indicate my interest?

We are no longer using the system that allowed you to indicate my interest.

New to the Topic Tours Programme, you have to register for MWC20. Once complete, you will be able to go to My Registration, click on Topic Tours and register for those you want to attend. You will be able to pay for your purchase to guarantee your spot. The fee is €75.

How many tours can I attend?

You can attend as many tours as you would like. Each tour has an additional fee of €75.

Can I register for a Topic Tour onsite?

Yes. You can join a tour onsite at the South Entrance. Each tour is an additional fee of €75. Please note, tours fill up fast. If you are unable to register, please stop by 10 minute before the tour. If people have not checked in, we are happy to help you join the tour.

Can I register for a Topic Tour onsite?

General Information for Attendees with Disability

How to contact GSMA

Please email GSMA at [email protected] up to two weeks before the event (by Friday 8th Feb 2020) with any questions or to request any of the services available below.

Getting to MWC

Taxi

We offer an adapted taxi booking service prior to the event through our partners, Barcelona Special Traveller – a specialised local company on inclusivity services. If interested in this service, please contact:

  • Tel +34 937637347
  • Office Hours: 09:00-14:00h to 16:30-19:30h
  • Out of Office Hours Tel: +34 609675466
  • Email: [email protected]

Private Car

Drop off: We have a dedicated area at the VIP car pick up/drop off area at CC3. A car sticker needs to be requested in advance and no later than Feb 8th. Please contact: [email protected]

Access: Adapted parking spaces are available in Parking B and F. Car owners must present a valid disability sticker in the car

Public Transportation

The three closest metro stations to Fira Gran Via venue have adapted elevators (Europa Fira on FGC/ L9S, Fira on L9S and Foc on L10S)

Accessibility Onsite

map

Wheelchairs

Wheelchair accessibility is available at the venue. There are three main access points at South Entrance, Hall 1 and North Entrance. Each hall has at least one adapted lift available which connects with the upper walkway. All toilets in Fira Gran Via have at least one adapted toilet for both men and women. Networking Gardens on the upper walkway have easy access to adapted elevators. Scooters are not allowed in the venue for Health & Safety reasons.

Wheelchair spaces are reserved at all auditoriums in Hall 4 and theatres in Hall 8. We are happy to help make arrangements for wheelchair users to access all our features.

Guide Dogs

Guide Dogs are allowed at MWC20, but in order to gain admission to the event, the owner of the dog will be required to present legal documentation. The individual presenting the card must be the person to whom the card is issued and the dog credentials must correspond to the dog identified on the card. Owners must be responsible for cleaning after their dog. If you need access to the event with a guide dog, please contact GSMA.

Attending MWC

Companion Pass Request

Attendees with disabilities who require the assistance of a companion during MWC can request a Companion Pass from GSMA, up to two weeks before the event. The following rules apply to the Companion Passes:

  • A companion pass will be provided once legal proof of the disability is presented
  • The companion pass will match the badge type of the designated badge holder
  • The companion pass is not transferrable
  • The bearer of the companion pass must be accompanied by the person with an accessibility designated badge at all times
  • The companion pass holder does not have access to any events on their own
  • All registrants must pick up their own credentials by showing their photo ID at Registration (Passport or EU National ID)

Hearing

During the conference keynote sessions at Auditorium 1 in Hall 4, MWC will facilitate a speech-to text reporter system (STTR) where the reporter will convert the speech in to written English language. Attendees with functional hearing loss should contact GSMA to request audio aid for the keynote sessions.

Services not available at MWC Barcelona

  • Devices that are personal or individually prescribed, such as prescription eyeglasses, hearing aids or wheelchairs.
  • Services of a personal nature, such as assistance in eating, toileting or dressing, or the pushing of wheelchairs
  • Connection to sound boards
  • Push services for mobility reduced attendees
  • Interpreters to accompany individuals within the venue, satellite events or parties. We recommend you contact our official partners at Barcelona Special traveller for this service

Outside Venue Services

Barcelona Space Traveler is our specialized service provider for different inclusive services. If interested in this service, please contact:

Tel: +34 937637347

Office Hours: 09:00-14:00h to 16:30-19:30h

Out of Office Hours Tel: +34 609675466

Email: [email protected]

They provide a multitude of services that range from accommodations to transport, see more below.

  • Accommodation– Advice regarding the choice of the most suitable accommodation in terms of their special needs and preferences
  • Healthcare Services– advice regarding interim medical care, nursing service, personal assistance service, pharmacy, chiropody and physiotherapy.
  • Orthopedic Services– Assistance with the hire and repair of orthopedic items, for example, wheel chairs, special chairs, etc.
  • Leisure Oriented Services– Assistance with transfers, adapted quality transport, personal shopping, selecting suitable quality restaurants and rental of electric mobility buggies.
  • Meet & Greet Services– To be booked individually upon request.
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